Effective Date: July 28, 2026
1. Purpose
At SunTravel Link (STL), we are committed to maintaining the highest standards of professionalism, integrity, safety, and ethical conduct. This Employee Code of Conduct outlines the expected behavior and responsibilities of all employees to ensure a respectful, safe, and productive work environment.
Every employee is expected to read, understand, and comply with this policy throughout their employment.
2. Scope
This policy applies to:
- Permanent Employees
- Probationary Employees
- Contract Employees
- Temporary Staff
- Drivers
- Supervisors
- Managers
- Consultants working on behalf of SunTravel Link
3. Professional Conduct
Employees are expected to:
- Maintain professionalism at all times.
- Treat colleagues, customers, vendors, and visitors with respect.
- Be honest, ethical, and transparent in all business dealings.
- Protect the company’s reputation.
- Perform assigned duties responsibly.
- Maintain punctuality and regular attendance.
- Follow all company policies and procedures.
4. Workplace Behaviour
Employees shall:
- Maintain a positive and cooperative attitude.
- Avoid arguments, abusive language, and disruptive behavior.
- Respect cultural diversity and individual differences.
- Maintain a clean and organized workplace.
- Work collaboratively with team members.
Employees must not:
- Engage in bullying or intimidation.
- Use offensive language.
- Spread rumors or misinformation.
- Create a hostile work environment.
5. Integrity and Ethics
Employees must:
- Act honestly and fairly.
- Avoid conflicts of interest.
- Report unethical conduct immediately.
- Never offer or accept bribes or improper gifts.
- Comply with all applicable laws and regulations.
6. Customer Service Standards
Employees interacting with customers shall:
- Be polite and professional.
- Respond promptly to customer inquiries.
- Protect customer privacy.
- Provide accurate information.
- Resolve issues respectfully and efficiently.
Drivers and operations staff should ensure passengers receive safe, reliable, and courteous service at all times.
7. Attendance and Punctuality
Employees are expected to:
- Report to work on time.
- Inform their supervisor promptly if delayed or absent.
- Follow approved leave procedures.
- Complete assigned work responsibly.
Repeated absenteeism or tardiness may result in disciplinary action.
8. Dress Code and Personal Appearance
Employees should maintain a neat, clean, and professional appearance.
Drivers and field staff should:
- Wear company uniforms where provided.
- Carry valid identification cards while on duty.
- Maintain good personal hygiene.
- Present themselves professionally when interacting with customers.
9. Use of Company Property
Employees are responsible for protecting company assets, including:
- Vehicles
- Computers
- Mobile devices
- GPS equipment
- Office equipment
- Company documents
- Fuel cards
- Access cards
Company property must only be used for authorized business purposes.
10. Confidentiality
Employees must protect confidential information including:
- Customer information
- Employee records
- Pricing information
- Contracts
- Financial records
- Business strategies
- Operational procedures
Confidential information must not be disclosed without proper authorization.
11. Information Technology Usage
Employees shall:
- Use company systems responsibly.
- Protect passwords.
- Avoid unauthorized software installations.
- Not misuse company internet or email.
- Avoid downloading harmful or illegal content.
12. Social Media Policy
Employees should:
- Avoid posting confidential company information.
- Not make misleading statements about the company.
- Respect customers and colleagues online.
- Use social media responsibly.
Only authorized personnel may represent SunTravel Link on official social media platforms.
13. Workplace Safety
All employees must:
- Follow company safety procedures.
- Report unsafe conditions immediately.
- Wear required safety equipment where applicable.
- Participate in safety training.
- Cooperate during emergency situations.
Drivers must strictly follow road safety regulations.
14. Driver Code of Conduct
Drivers are required to:
- Hold valid driving licenses.
- Obey all traffic rules.
- Drive safely and responsibly.
- Never drive under the influence of alcohol or drugs.
- Avoid mobile phone usage while driving except through approved hands-free devices.
- Maintain vehicle cleanliness.
- Conduct pre-trip vehicle inspections.
- Treat passengers respectfully.
- Report accidents immediately.
15. Alcohol, Drugs, and Smoking
Employees must not:
- Report to work under the influence of alcohol or drugs.
- Consume alcohol during working hours.
- Possess illegal substances on company premises.
- Smoke in company vehicles or non-designated areas.
Violation of this policy may result in disciplinary action, including termination.
16. Anti-Harassment and Equal Opportunity
SunTravel Link maintains a workplace free from:
- Harassment
- Sexual harassment
- Discrimination
- Bullying
- Retaliation
All employees deserve equal opportunity and respectful treatment regardless of gender, religion, caste, disability, age, nationality, or any other legally protected characteristic.
Complaints will be handled confidentially and investigated promptly.
17. Gifts and Business Courtesies
Employees shall not:
- Accept expensive gifts from customers or suppliers.
- Offer gifts intended to influence business decisions.
- Participate in unethical business practices.
Modest business courtesies may be accepted where legally permissible and appropriately disclosed.
18. Conflicts of Interest
Employees should avoid situations where personal interests conflict with company interests.
Potential conflicts must be disclosed to management immediately.
19. Reporting Violations
Employees are encouraged to report:
- Safety concerns
- Fraud
- Theft
- Harassment
- Ethical violations
- Policy breaches
- Illegal activities
Reports will be handled confidentially to the extent possible, and retaliation against employees who report concerns in good faith is prohibited.
20. Disciplinary Action
Violation of this Code of Conduct may result in disciplinary action, including:
- Verbal Warning
- Written Warning
- Suspension
- Loss of Privileges
- Performance Improvement Plan
- Termination of Employment
The level of disciplinary action will depend on the nature and severity of the violation.
21. Compliance
All employees are required to:
- Read and understand this Code of Conduct.
- Follow all company policies.
- Cooperate during investigations.
- Participate in required training.
- Maintain high standards of integrity and professionalism.
Failure to comply may result in disciplinary action.
22. Policy Review
This Employee Code of Conduct will be reviewed periodically and updated as necessary to reflect changes in legal requirements, operational needs, and company values.
Contact Information
SunTravel Link (STL)
Address:
2, Balarama Layout,
Rajarajeshwari Nagar,
Bengaluru, Karnataka 560098, India
Email:
info@suntravellink.com
Phone:
+91 9964074777