Effective Date: July 28, 2026
Welcome to SunTravel Link (“STL”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website and transportation services. By using our website or booking our services, you agree to comply with these Terms & Conditions.
1. Acceptance of Terms
By accessing our website, requesting a quotation, booking a vehicle, or using any of our transportation services, you agree to be legally bound by these Terms & Conditions. If you do not agree, please do not use our services.
2. Our Services
SunTravel Link provides professional transportation services including:
- Employee Transportation Services
- Airport Transfers
- Corporate Car Rentals
- Event Transportation
- Spot Rentals
- Business Travel Transportation
- Fleet Management Solutions
Service availability may vary depending on location, vehicle availability, and operational requirements.
3. Booking & Reservations
- All bookings are subject to vehicle availability.
- Customers must provide accurate pickup, drop-off, travel date, time, and passenger information.
- SunTravel Link reserves the right to refuse or cancel bookings containing incorrect or incomplete information.
- Booking confirmations will be shared via email, phone, or other agreed communication channels.
4. Pricing & Payments
- Service charges are based on the agreed quotation or contract.
- Additional charges may apply for:
- Waiting time beyond the complimentary limit
- Extra distance traveled
- Toll charges
- Parking fees
- State taxes and permits
- Night allowances (where applicable)
- Corporate clients may be billed as per agreed payment terms.
- Individual customers may be required to make advance or full payment before service confirmation.
5. Cancellation Policy
Cancellation requests should be made as early as possible.
Depending on the service booked:
- Free cancellation may be available before the scheduled pickup time.
- Late cancellations may attract cancellation charges.
- No-shows may be charged the full booking amount.
Specific cancellation terms may vary depending on the service agreement.
6. Passenger Responsibilities
Passengers agree to:
- Arrive at the pickup location on time.
- Maintain respectful behavior toward drivers and staff.
- Avoid causing damage to vehicles.
- Follow all applicable traffic and safety regulations.
- Wear seat belts where required by law.
Passengers shall be responsible for any damage caused due to negligence or misconduct.
7. Driver Responsibilities
Our drivers are committed to:
- Maintaining professional conduct.
- Following safe driving practices.
- Arriving on time whenever reasonably possible.
- Assisting passengers courteously.
- Complying with all traffic laws and company safety policies.
8. Delays & Force Majeure
SunTravel Link shall not be held liable for delays caused by circumstances beyond our reasonable control, including but not limited to:
- Traffic congestion
- Road closures
- Natural disasters
- Weather conditions
- Government restrictions
- Civil disturbances
- Vehicle breakdowns despite reasonable maintenance
- Accidents
We will make every reasonable effort to minimize disruptions.
9. Vehicle Availability
While we strive to provide the requested vehicle category, we reserve the right to substitute it with a similar or higher-category vehicle if necessary due to operational requirements.
10. Luggage
Passengers are responsible for ensuring that their luggage complies with the capacity of the booked vehicle.
SunTravel Link shall not be responsible for:
- Lost luggage
- Forgotten belongings
- Damaged personal items unless caused by proven negligence
Passengers are advised to check the vehicle before leaving.
11. Prohibited Activities
Passengers shall not:
- Smoke inside the vehicle unless permitted by law.
- Consume illegal substances.
- Carry hazardous or prohibited materials.
- Damage company property.
- Engage in abusive or unlawful behavior toward drivers or other passengers.
Violation of these conditions may result in immediate termination of the service without refund.
12. Corporate Accounts
Corporate clients are responsible for:
- Providing accurate employee travel schedules.
- Ensuring authorized personnel make bookings.
- Settling invoices within agreed payment terms.
- Informing SunTravel Link of schedule changes in advance.
13. Website Use
Users agree not to:
- Attempt unauthorized access to the website.
- Upload malicious software or harmful code.
- Interfere with website operations.
- Copy, reproduce, or distribute website content without written permission.
14. Intellectual Property
All website content, including:
- Logos
- Graphics
- Images
- Text
- Branding
- Designs
are the exclusive property of SunTravel Link unless otherwise stated and may not be reproduced without prior written consent.
15. Privacy
Your use of our services is also governed by our Privacy Policy. By using our services, you consent to the collection and use of your information in accordance with our Privacy Policy.
16. Limitation of Liability
To the fullest extent permitted by law, SunTravel Link shall not be liable for:
- Indirect or consequential losses
- Business interruption
- Missed flights or appointments due to unforeseen delays
- Loss of profits
- Loss of personal belongings
- Any damages arising from events beyond our reasonable control
Our total liability shall be limited to the amount paid for the specific service giving rise to the claim, except where applicable law provides otherwise.
17. Indemnification
You agree to indemnify and hold harmless SunTravel Link, its employees, drivers, affiliates, and partners from any claims, liabilities, damages, costs, or expenses arising from:
- Your misuse of our services
- Violation of these Terms & Conditions
- Unlawful or negligent acts committed by you
18. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka.
19. Changes to Terms
SunTravel Link reserves the right to update or modify these Terms & Conditions at any time.
Any revisions will become effective immediately upon publication on our website. Continued use of our services constitutes acceptance of the updated Terms.
20. Contact Information
For any questions regarding these Terms & Conditions, please contact us:
SunTravel Link
Address
2, Balarama Layout,
Rajarajeshwari Nagar,
Bengaluru, Karnataka 560098, India
Phone
+91 9964074777
Agreement
By accessing our website or using any services provided by SunTravel Link, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.