We’re Here to Help You
At SunTravel Link (STL), customer satisfaction is our top priority. If you have any concerns regarding our transportation services, we encourage you to contact us. Our escalation process ensures that every issue is addressed promptly, professionally, and transparently.
Level 1 – Customer Support
For General Enquiries & Service Requests
For booking assistance, trip updates, billing queries, or general support, please contact our Customer Support team.
Response Time: Within 2 Business Hours
Email: info@suntravellink.com
Phone: 9845525577
Level 2 – Operations Team
For Ongoing Trip Issues & Service Escalations
If your concern has not been resolved by Customer Support or requires immediate operational attention, our Operations Team will investigate and coordinate a timely resolution.
Response Time: Within 4 Business Hours
Email: kallesh.c@suntravellink.com
Phone: 9036304448
Level 3 – Customer Relations
For Service Quality & Customer Experience
If you are not satisfied with the resolution provided by our Operations Team, your concern will be reviewed by our Customer Relations team to ensure a fair and satisfactory outcome.
Response Time: Within 2 Business Day
Email: ravikumar@suntravellink.com
Phone: 9740336303
Level 4 – Senior Management
For Critical Business Matters
For unresolved issues, contractual concerns, or matters requiring senior management review, your case will be escalated for final evaluation and resolution.
Response Time: Within 2 Business Days
Email: ravi.h@suntravellink.com
Phone: 9972333377
Issues That Can Be Escalated
- Employee Transportation Issues
- Airport Transfer Delays
- Driver Behaviour Concerns
- Vehicle Quality or Cleanliness
- Billing & Invoice Queries
- Booking or Scheduling Issues
- Service Quality Complaints
- Safety Concerns
- Lost & Found Assistance
- Contract & Corporate Service Queries
Our Commitment
We are committed to:
- Responding promptly to every concern.
- Investigating complaints fairly and transparently.
- Keeping customers informed throughout the resolution process.
- Continuously improving our services based on customer feedback.
- Delivering safe, reliable, and professional transportation experiences.
Contact Information
SunTravel Link (STL)
Address
2, Balarama Layout,
Rajarajeshwari Nagar,
Bengaluru, Karnataka 560098, India
Email: info@suntravellink.com
Phone: +91 9964074777
Business Hours:
Monday – Saturday: 9:00 AM – 6:00 PM
Emergency Transportation Support: 24×7
Escalation Response Timeline
| Escalation Level | Contact | Response Time |
|---|---|---|
| Level 1 | Customer Support | Within 2 Business Hours |
| Level 2 | Operations Team | Within 4 Business Hours |
| Level 3 | Customer Relations | Within 1 Business Day |
| Level 4 | Senior Management | Within 2 Business Days |
Your Feedback Helps Us Improve
Every concern raised is an opportunity for us to enhance our services. We value your trust and are committed to resolving every issue with professionalism, transparency, and care.